Job Details | SharpBrains

Zendesk Administration

Digital
2 years ago
£ 350-400 Per Day
London , England, United Kingdom
Contract (6 months)

Job is closed!

Job Description

This is a contract role based in London (Remote for now). The role is offering £350-£400(Outside IR35). The role is for 6 months and it is extendable. This role is for a top Global Consulting Firm.

Summary of the Role/Responsibilities/Project:

This role is for a project with a leading music company in the media domain
This role has the responsibility for learning, creating, deploying, and monitoring the usage of Zendesk products
The Zendesk Administrator will be the primary point of contact for the business teams using Zendesk products and will support the product and specific workflows

Requirements

Proven abilities working with Zendesk Products and Services (Support, Chat, Guide, Explore)
Can clearly describe technical concepts to end users in an easy-to-understand manner
Ability to troubleshoot basic technical issues pertaining to basic computer usage (Mac & PC), internet browser issues (Chrome & Firefox), email routing, internet connectivity, or other basic SaaS-related queries
Experience of Zendesk Administration or support troubleshooting
Zendesk Administrator Certification (current or expired)
Relevant work experience will be considered in lieu of certification; however, we expect certification to be obtained within 30 days of hire if never previously acquired
Proven ability to understand business processes and translate business requirements into application functionality
Working knowledge of Zendesk development SDK and API's

Job Experience:
4 Year
Positions:
1
Functional Area:
Administration
Date Posted:
2nd Aug, 2022
Expiry Date:
2nd Sep, 2022
Is Freelance:
No

Zendesk Administration

Job Description

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